Thank you for your interest in partnering with Peak Coaching and Advisory Group. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
Peak Coaching and Advisory Group is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein, which set out a number of principles concerning the privacy of individuals.
For the purpose of this policy, the term “Personal Information” means any information from which your identity is apparent or can be reasonably ascertained.
There are many aspects of the site which can be viewed without providing personal information. However, when you choose to download a resource, subscribe to our newsletter, or use our contact forms, you are required to submit personally identifiable information. This may include but is not limited to your name, organisation, title, phone number and email address.
We collect personal information only when necessary for our functions and activities. We collect information fairly and lawfully, and where reasonable and practicable, directly from you. We may sometimes collect personal information from third parties, and when we do, we will take reasonable steps to inform you.
We use personal information for the primary purpose for which it was collected, such as:
We will not use your personal information for any secondary purpose unless we have obtained your consent or the use is related to the primary purpose and you would reasonably expect us to use the information for that purpose.
Disclosure of your personal information
Peak Coaching and Advisory Group does not share your personal information with any third party, except where required by law or with your consent.
Direct marketing
If we use your personal information for direct marketing purposes, we will provide you with a simple means to opt out of receiving such communications. You may request at any time that we do not disclose your information for direct marketing purposes.
Security of your personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary for our business purposes or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.
Access and correction of your personal information
You have the right to access your personal information held by us and to request its correction. We will respond to such requests within a reasonable time. We may deny access in some circumstances as permitted by law, and we will provide reasons if this occurs. We will take reasonable steps to verify your identity before granting access or making corrections.
Non-personally identifiable information
For each visitor to our site, we may collect cookies or non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed, page access times and referring website address. This information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
Data breaches
In the event of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Changes to this Privacy Policy
Peak Coaching and Advisory Group reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. We will notify you of significant changes to this policy by posting a notice on our website or by contacting you directly.
If our information practices change at some time in the future, we will use personal information in accordance with the updated policy. We will only use data collected from the time of the policy change forward for these new purposes.
Accessibility
This privacy policy is available on our website and can be provided in alternative formats or languages upon request.
Contacting us
Peak Coaching and Advisory Group welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, would like further information, or wish to complain about how we have handled your personal information, please contact us at donna@peakcoachingandadvisory.com.au.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the OAIC.
